We’re taking you back to the fundamentals of our trade with a 13-part series on the 13 ethics of hospitality–brought to you by Director of Ops. Greg Nasser. Read on for part 3.
#3 Kindness – Every day, make someone else feel special.
This is one of the simplest ideas, in theory, but surely the hardest to practice on a daily basis. To make someone else feel special is to recognize them and to be attuned to their desires. When was the last time you made a guest or fellow employee feel? Remembering a guest’s name or a drink order and having it ready as soon as you see them walk in, is one way to practice the ethic of kindness. At the team level, postponing your duties to help a teammate carry boxes up or down stairs is yet another way to communicate kindness.