The 13 | Part 9

By: Greg Nasser, BOH director of operations

We’re taking you back to the fundamentals of our trade with a 13-part series on the 13 ethics of hospitality–brought to you by Director of Ops. Greg Nasser. Read on for part 9.

#9 Enthusiasm – Positive energy attracts positive energy. Aim to complete all tasks without complaint. Be eager to please your guests and team members.

The energy you put into your work will guide your career. Being enthusiastic about your work and focusing on positive resolutions creates an environment that everyone wants to be a part of.

Enthusiasm can look like completing tasks without complaint. When your task list seems daunting, recognize that moving down the list without complaint and accomplishing your goals might just give you energy

Enthusiasm is very contagious and can be a very powerful tool for creating not just a fun environment but a dynamic and accomplished team.

Back Of The House’s marketing team of Jacob and Rachel display this ethic at all times, especially when communicating with the press and through digital channels. They may be working through a lot behind the scenes, but what we see is only enthusiasm and energy. Their positive approach is infectious, rubbing off on the teams at–and helping build momentum for–each of our restaurants.